BeWallet

Find answers to frequently asked questions

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1Can I export the data to Excel?
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2How can I save money?
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3I already have access to the platform. Where do I start?
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4How do I add trusted people to my account?
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5What if I want to quit?
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6How often should I update my app?
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Start now and
make your finances clear and organized

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Start for free

Start now and make your finances clear and organized

Choose your plan

1. What payment methods do you accept?

We accept Easypaisa, JazzCash, and Cash on Delivery (COD) for your convenience. You can choose your preferred payment option during checkout.

2. How long will it take to receive my order?

Orders are usually processed within 1–3 business days. Delivery times depend on your city, but most orders arrive within 3–7 business days after dispatch.

3. Can I track my order?

Yes, once your order has been shipped, you’ll receive a tracking number via SMS or WhatsApp so you can monitor your delivery status.

4. What is your return and exchange policy?

We offer a simple return or exchange policy within 7 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. For more details, please check our Return Policy page.

5. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery. We’ll arrange a quick replacement or refund process for you.

6. Do you offer nationwide delivery?

Yes, we deliver all across Pakistan through trusted courier partners. Delivery charges and times may vary depending on your location.

7. How can I contact customer support?

You can reach our support team via WhatsApp, email, or through our website’s contact form. Our team is available Monday to Saturday, 10 AM – 7 PM.